FAQs

<p>No.</p>

<p>Posting signs/notices requires management approval.</p>

<p>Bicycle/scooter use is permitted within community guidelines.</p>

<p>Balcony/patio storage restrictions apply. Contact management for details.</p>

<p>Grill use is subject to community policies.</p>

<p>Smart doorbells and similar devices require management approval.</p>

<p>Large deliveries should be coordinated with the office.</p>

<p>Satellite dish and antenna installations are not available.</p>

<p>Residents can submit feedback via our online portal or office.</p>

<p>Renter’s insurance is required. Minimum coverage details are available in the lease.</p>

<p>Yes, holiday decoration policies are outlined in the community guidelines.</p>

<p>Report lost/stolen items to the office.</p>

<p>For noise complaints after hours, contact 830-214-8400.</p>

<p>Early lease termination policies depend on lease agreements.</p>

<p>Subletting policies vary. Contact management for eligibility.</p>

<p>Contact the office to update your contact information.</p>

<p>Lease renewal processes can be completed online or in-person.</p>

<p>Yes, some apartments feature accessibility options such as audio/visual aids.</p>

<p>Yes, storage closets/spaces are available in each unit.</p>

<p>Standard window coverings include wooden blinds.</p>

<p>Yes, residents may mount or hang items. Restrictions may apply.</p>

<p>Yes, energy-efficient features are included.</p>

<p>Ceiling heights are 9 feet.</p>

<p>Yes, ceiling fans are installed in each unit.</p>

<p>All applicances are GE brand.</p>

<p>Apartments feature wood vinyl throughout.</p>

<p>Window dimensions vary by floor plan. Contact the office for details.</p>

<p>Yes, nearby hospitals and urgent care facilities are accessible.</p>

<p>Yes, there are parks and recreational areas nearby.</p>

<p>We are in the New Braunfels school district.</p>

<p>Yes, on-site storage units are available for residents.</p>

<p>Yes, our community offers various programs and classes.</p>

<p>Yes, bicycle storage facilities are provided.</p>

<p>Yes, electric vehicle charging stations are available.</p>

<p>No.</p>

<p>Yes, residents can join our online community groups for updates and discussions.</p>

<p>Yes, public transportation and ride-sharing options are available nearby.</p>

<p>Yes, residents may receive discounts from local businesses. Ask the office for current offers.</p>

<p>No.</p>

<p>No.</p>

<p>Yes, there are walking and jogging trails nearby.</p>

<p>Yes, a community garden/green space is available for resident use.</p>

<p>Approval is required for in-ground lanterns. Contact the office for installation guidelines.</p>

<p>Yes, sprinkler systems are provided in private yards.</p>

<p>Yes, lawn services for private yards are managed by the community.</p>

<p>Yes, our community offers private yards/green spaces for select units.</p>

<p>Yes, handicap-accessible apartments are available. Contact the office for availability.</p>

<p>Yes, the mail area is monitored via video surveillance for added security.</p>

<p>No.</p>

<p>Opt-out options depend on the service type. Please speak with management for specific policies.</p>

<p>Guest parking duration may be subject to community policies. Check with the office for details.</p>

<p>Guest vehicle registration can be completed through our leasing office or online portal.</p>

<p>Guests can park in any uncovered parking spot.</p>

<p>Guests can stay up to 2 days before requiring management approval.</p>

<p>Guest limits vary based on community policies. Please refer to the lease agreement for details.</p>

<p>Yes, apartments can be rekeyed upon request. Fees may apply.</p>

<p>Yes, entry codes can be changed upon request. Contact the office for assistance.</p>

<p>Yes, residents are responsible for replacing their own remote batteries.</p>

<p>Yes, additional remotes or keys can be requested. Fees may apply.</p>

<p>Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.</p>

<p>No.</p>

<p>Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.</p>

<p>Resident events are held monthly, and we encourage all residents to participate.</p>

<p>Valet trash service is mandatory for all residents and included in your fees.</p>

<p>The valet service collects up to 2 bags per designated pickup day.</p>

<p>They do not offer recycling.</p>

<p>No.</p>

<p>Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.</p>

<p>Yes, residents can request additional services through the front office..</p>

<p>Pest control is scheduled on Wednesdays.</p>

<p>Transfers for pest control issues are evaluated on a case-by-case basis.</p>

<p>Residents can have up to 2 guests at a time.</p>

<p>Yes, guests staying longer than 2 days must be registered.</p>

<p>No, guests cannot receive packages at the leasing office.</p>

<p>Electric is available.</p>

<p>Yes, as long as they are apartment safe.</p>

<p>Yes.</p>

<p>Yes, there are cameras near ammenity areas.</p>

<p>Yes, a courtesy officer is available..</p>

<p>No.</p>

<p>Yes, contactless move-in is available.</p>

<p>Please call the front office.</p>

<p>Fees for lost or broken remotes/keys are $75 per item.</p>

<p>No.</p>

<p>No, water bills are individually metered.</p>

<p>The maximum number of guests per resident is 2.</p>

<p>Yes, the clubhouse can be reserved for $500.</p>

<p>Reservation fee is $500.</p>

<p>Residents can reserve the clubhouse.</p>

<p>No.</p>

<p>Yes, residents must register online.</p>

<p>Yes, package lockers are available.</p>

<p>Garages cost $125/month.</p>

<p>Yes, garages are available for $125/month.</p>

<p>Garages are vailable for $125/month.</p>

<p>Yes, once a full lease term has been completed.</p>

<p>The standard lease term is 12 – 18 months.</p>

<p>Quiet hours are enforced from 10:00 PM – 7:00 AM.</p>

<p>Trash bins are located at both ends of the property.</p>

<p>Valet trash pickup is Sunday through Thursday. Trash must be placed out from 5:00 PM – 7:00 PM.</p>

<p>Pet fees include a $400 non-refundable pet fee per pet, and $20 monthly pet rent per pet.</p>

<p>The community allows all breeds with no weight limit. Limit 2 pets per apartment.</p>

<p>The fitness center is open 24/7.</p>

<p>The pool is open from 10:00 AM – 10:00 PM. Pool rules must be followed at all times.</p>

<p>Maintenance requests can be submitted through the online portal, phone, or office visit. Emergency maintenance can be reached at 830-214-8400.</p>

<p>Guest parking is available at any uncovered parking spot.</p>

<p>Spectrum.</p>

<p>Yes, it is included in the Lifestyle Fee.</p>

<p>New Braunfels Utilities</p>

<p>No. Residents are responsible for water and electricity.</p>

<p>The security deposit is $500, and it is returned within 45 days after move-out, pending any deductions for damages or outstanding balances.</p>

<p>Keys can be picked up on your lease start date at the leasing office. Please bring a valid photo ID and any required move-in paperwork.</p>